nace ph Terms & Conditions

1. Acceptance of Terms

By accessing, registering for, or using any part of the nace ph platform at naceph.app (the "Platform"), you ("User," "you," or "Player") agree to be legally bound by these Terms & Conditions ("Terms"), the nace ph Privacy Policy, the Responsible Gaming Policy, and any additional rules or guidelines published on the Platform from time to time.

If you do not agree to these Terms in their entirety, you must immediately cease access to and use of the nace ph Platform. Continued use of any nace ph service following the publication of updated Terms constitutes acceptance of those updated Terms.

2. Eligibility and Registration

To register for and use the nace ph Platform, you must:

• Be at least 21 years of age at the time of registration, in accordance with Philippine law and PAGCOR regulations applicable to online gaming;
• Be physically located in a jurisdiction where accessing and using online gaming platforms is legal;
• Not be listed on any self-exclusion register administered by PAGCOR or any other recognized gaming authority;
• Provide accurate, complete, and current information during registration and maintain the accuracy of that information throughout your use of the Platform;
• Not be a current employee, contractor, or immediate family member of nace ph or its affiliated entities.

nace ph reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe specified by nace ph may result in account suspension and the withholding of withdrawals pending verification.

Registration using false, misleading, or another person's identity information is strictly prohibited and constitutes grounds for immediate permanent account closure. Where fraud is suspected, nace ph reserves the right to report the matter to the National Bureau of Investigation (NBI) or other relevant Philippine authorities.

3. Account Management

Each User is entitled to maintain one (1) active nace ph account at any time. The operation of multiple accounts by a single individual is prohibited, whether for the purpose of obtaining duplicate bonuses, circumventing account restrictions, or for any other reason.

You are responsible for maintaining the confidentiality of your nace ph login credentials, including your username, password, and any two-factor authentication codes. nace ph will not be held liable for any losses resulting from unauthorized access to your account arising from your failure to protect your credentials.

You agree to notify nace ph support immediately upon becoming aware of any unauthorized use of your account or any other breach of security. nace ph recommends enabling two-factor authentication (2FA) on your account as an additional security measure.

Account balances are held in Philippine Pesos (PHP). Real-money account balances are not transferable between nace ph accounts and cannot be transferred to third parties.

4. Deposits and Withdrawals

nace ph accepts deposits via the following payment methods: GCash, PayMaya (Maya), BPI, BDO, Metrobank, Visa, and Mastercard. Supported payment methods are subject to change; the current list is displayed in your nace ph account dashboard at the time of transaction.

All deposits must be made from payment accounts or cards registered in your own name. Deposits from third-party payment sources are not permitted and may result in account suspension pending investigation.

Minimum and maximum deposit amounts are displayed within the Platform at the time of deposit. nace ph does not charge deposit processing fees, though your payment provider may apply their own transaction charges.

Withdrawal requests are subject to:

• Completion of KYC verification to the satisfaction of nace ph's compliance team;
• Satisfaction of any applicable bonus wagering requirements;
• Anti-money laundering checks as required by Philippine law;
• Withdrawal of funds to the same payment method used for the original deposit, where technically feasible.

nace ph targets e-wallet withdrawal processing within 15 minutes for fully verified accounts. Processing times for bank transfers depend on receiving institution procedures and may take up to one (1) business day. nace ph is not liable for delays caused by third-party payment processors, banks, or e-wallet providers.

5. Bonuses and Promotions

nace ph may from time to time offer bonuses, free spins, cashback, and other promotional rewards to registered Users. All promotions are subject to the following general conditions, in addition to any promotion-specific terms published alongside the offer:

• Bonuses must be claimed within the stated validity period. Unclaimed bonuses expire automatically.
• Bonus funds are subject to wagering requirements before they or any winnings derived from them may be withdrawn. Wagering requirements are stated in individual promotion terms and are typically expressed as a multiple of the bonus amount (e.g., 30× rollover).
• Not all games contribute equally to the satisfaction of wagering requirements. Contribution rates by game category are specified in individual promotion terms. Live dealer games and certain table games may have reduced or zero contribution.
• A maximum withdrawal cap from bonus winnings may apply and will be stated in the promotion terms.
• nace ph reserves the right to withdraw or modify any promotional offer at any time without prior notice, provided that such modification does not adversely affect bonuses already accepted by Users in good faith.
• Bonuses are personal to the registered account holder and may not be shared, sold, or transferred.

Any attempt to exploit promotional offers through system manipulation, multi-accounting, or coordinated play will result in the immediate cancellation of all bonuses and may result in permanent account closure.

6. Gaming Rules and Fair Play

All games available on the nace ph Platform are provided by licensed third-party software providers. Each game operates according to its own rules, which are accessible within the game interface. nace ph does not operate or control the underlying game algorithms; all random number generation is performed by the respective provider's certified RNG systems.

In the event of a discrepancy between a game result displayed on your device and the result recorded on the nace ph or provider server, the server record shall be the definitive record for all settlement purposes.

Technical failures during gameplay, including disconnections and server errors, are handled in accordance with each game provider's malfunction rules. nace ph accepts no liability for losses arising from technical failures beyond its reasonable control.

Bets placed and accepted are final. nace ph reserves the right to void bets where a manifest error has occurred, including but not limited to incorrect odds or game configurations caused by software error.

7. Prohibited Uses

The following conduct is strictly prohibited on the nace ph Platform and may result in immediate account termination, forfeiture of balances, and referral to law enforcement:

• Use of automated software, bots, scripts, or any technology that artificially generates game actions or account activity;
• Collusion with other players to gain an unfair advantage in any game;
• Exploitation of software bugs, errors, or vulnerabilities for financial gain;
• Money laundering or any attempt to use the Platform for illicit financial purposes in violation of the Anti-Money Laundering Act of the Philippines (AMLA, R.A. 9160 as amended);
• Providing false identity information or using a stolen identity or payment method;
• Any form of cheating, fraud, or misrepresentation in connection with games or transactions on the Platform;
• Accessing the Platform from a jurisdiction where doing so is illegal;
• Allowing minors (persons under 21 years of age) to access or use your nace ph account.

8. Responsible Gaming

nace ph is committed to promoting responsible gaming practices. The Platform provides the following tools to help Users maintain control over their gaming activity:

• Deposit Limits: Daily, weekly, and monthly deposit limits configurable in account settings. Reductions take effect immediately; increases require a 24-hour cooling-off period.
• Session Time Limits: Alerts and automatic session termination after a defined period of play.
• Cool-Off Period: A temporary break from gambling, ranging from 24 hours to 90 days.
• Self-Exclusion: Voluntary account restriction for periods of 30, 90, or 180 days, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you are concerned about your gambling behavior, nace ph strongly encourages you to use the self-exclusion tool and to seek assistance from appropriate support organizations. Further information is available on the nace ph Responsible Gaming page.

9. Intellectual Property

All content on the nace ph Platform, including but not limited to software, logos, text, graphics, images, game interfaces, and the nace ph brand, is the property of nace ph or its licensors and is protected by applicable intellectual property laws of the Republic of the Philippines and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. No content from the Platform may be reproduced, distributed, publicly displayed, or commercially exploited without the prior written consent of nace ph.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, nace ph and its directors, officers, employees, and suppliers shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Platform;
• Loss of profits, revenue, data, or goodwill;
• Any gambling losses incurred through use of the Platform;
• Technical failures, service interruptions, or delays caused by factors beyond nace ph's reasonable control, including internet infrastructure failures, acts of nature, or third-party service outages.

Nothing in these Terms excludes or limits nace ph's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by nace ph's negligence, or any other liability that cannot be excluded or limited by applicable Philippine law.

11. Suspension and Termination

nace ph reserves the right, at its sole discretion, to suspend or permanently terminate any User account without prior notice if nace ph has reason to believe that:

• These Terms have been breached;
• The User has engaged in fraudulent, abusive, or illegal activity;
• The account is being used to facilitate money laundering or other financial crimes;
• Regulatory compliance requires account closure;
• The User is a minor or has provided false identity information.

Upon termination for cause, nace ph may forfeit any bonus balances. Legitimate real-money deposits not derived from fraudulent activity will be returned to the source payment method following the completion of any required investigation.

You may close your nace ph account at any time by contacting support via live chat. Any real-money balance will be returned to your verified payment method within a reasonable timeframe, subject to completion of any pending wagering requirements and KYC obligations.

12. Amendments to Terms

nace ph reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Users via email or in-platform notification at least seven (7) days before the amended Terms take effect, except where immediate amendment is required by law or regulatory directive.

It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this page. Continued use of the nace ph Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

13. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

In the event of a dispute arising out of or in connection with these Terms or your use of the nace ph Platform, the parties agree to attempt resolution through good-faith negotiation in the first instance. If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines.

Where a dispute involves a matter subject to PAGCOR's regulatory jurisdiction, the relevant PAGCOR dispute resolution procedures shall apply. Nothing in these Terms prevents either party from seeking emergency injunctive or other equitable relief from a Philippine court.

14. Contact Information

If you have questions, concerns, or complaints regarding these Terms & Conditions or the nace ph Platform, please contact nace ph through the following channels:

• 24/7 Live Chat: Available directly on the naceph.app Platform — fastest response channel.
• Email: [email protected] — for formal written inquiries and complaints.
• Messenger / Viber: Official nace ph channels (accessible via on-site links).

nace ph targets a response to all formal written complaints within five (5) business days. For urgent account or payment matters, live chat is recommended for the fastest resolution.